Privacy policy

Privacy Policy

Last updated: September 11, 2025

NOLIVA TORONTO operates this online store and website at nolivatoronto.com, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). NOLIVA TORONTO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services at nolivatoronto.com, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including information you include in communications with our customer support.
• Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate nolivatoronto.com.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use nolivatoronto.com, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services from your device when you use our products or services or visit our website, including through cookies and similar technologies.
• From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. To operate nolivatoronto.com, process payments, fulfill orders, remember your preferences, send account notifications, handle returns/exchanges, manage your account, arrange shipping, enable reviews, and personalize your shopping experience (including recommendations).
• Marketing and advertising. To send marketing, advertising, and promotional communications (e.g., email, SMS, or postal mail) and to show online advertisements on nolivatoronto.com or other websites, including based on your activity.
• Security and fraud prevention. To authenticate accounts, provide a secure payment and shopping experience, detect/investigate/respond to fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you are responsible for keeping your credentials safe.
• Communicating with you. To provide customer support, respond to your inquiries, and maintain our relationship with you.
• Legal reasons. To comply with applicable laws or valid legal process; to respond to requests from law enforcement/government agencies; to investigate or participate in civil discovery, litigation, or other proceedings; and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• With Shopify, vendors, and service providers (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertising (including personalized/interest-based advertising). Our partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising. You can exercise your rights to opt out where provided on nolivatoronto.com.
• With your direction or consent, including to ship products or through social media widgets/login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction (e.g., merger, bankruptcy), to comply with legal obligations (e.g., subpoenas, search warrants), to enforce terms/policies, and to protect the Services, our rights, and the rights of users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of nolivatoronto.com in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, to provide and improve the Services. We may also use Shopify’s enhanced features that incorporate data about your interactions with nolivatoronto.com along with other merchants. In those circumstances, Shopify is responsible for processing that personal information (including responding to your requests about that processing). To learn more about how Shopify uses personal information and your rights, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal. (Shopify)

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, review their privacy/security policies and terms. We are not responsible for the privacy or security of such sites or the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public venues, including social networking platforms, may be viewable by others without limitation as to its use by us or by third parties. Our inclusion of such links does not imply endorsement of the content or the owners/operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure in transit. Please avoid using unsecure channels to communicate sensitive or confidential information.
How long we retain personal information depends on factors such as account maintenance, provision of Services, legal obligations, dispute resolution, and enforcement of contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and we may decline a request as permitted by law.

• Right to Access/Know – request access to personal information we hold about you.
• Right to Delete – request deletion of personal information we maintain about you.
• Right to Correct – request correction of inaccurate personal information we maintain about you.
• Right of Portability – request a copy of your personal information and, in certain cases, its transfer to a third party.
• Right to Opt Out of Sale/Sharing for Targeted Advertising – depending on where you reside, opt out of “sale”/“sharing” of personal information or processing for “targeted advertising.” You can exercise opt-out rights where provided on nolivatoronto.com. If you visit our website with the Global Privacy Control (GPC) signal enabled, we will treat this as a request to opt out for that device/browser, and if we can associate the device with a Shopify account, we will apply the request to the account as well. Learn more at globalprivacycontrol.org. Other than GPC, we do not recognize other “Do Not Track” signals.
• Managing Communication Preferences – you may opt out of promotional emails at any time using the unsubscribe option in our emails. We may still send you non-promotional emails related to your account or orders.

If you reside in the UK or European Economic Area, and subject to local law, you may also have:

• Objection/Restriction – ask us to stop or restrict processing for certain purposes.
• Withdrawal of Consent – where we rely on consent, you may withdraw it; this will not affect processing based on consent before withdrawal.

You may exercise these rights where indicated on nolivatoronto.com or by contacting us using the details below. To learn more about how Shopify uses personal information and related rights, see privacy.shopify.com. (privacy.shopify.com)

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests, as permitted by law. You may designate an authorized agent to make requests on your behalf; we will require proof of authorization and may ask you to verify your identity directly with us. We will respond within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority (for the EEA, a list of supervisory authorities is available at edpb.europa.eu).

International Transfers

We may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (or UK equivalents), unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on nolivatoronto.com, update the “Last updated” date, and provide notice as required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you want to exercise your rights, please contact us:
Email: info@nolivatoronto.com
Address: 3388 Bathurst Street / 2 Khedive Avenue, Toronto, ON

For the purposes of applicable data protection laws, NOLIVA TORONTO is the data controller of your personal information collected via nolivatoronto.com.